Still not sure who to write to?
Send it to info@bokful.com and we will route it. A person reads it, and the reply comes from a person.
Reach a person, not a queue
Send us a message, or write to the address that fits. Every address Bokful publishes is on this page, and email is read by a person inside one working day.
Send us a message
It reaches the team inbox. Most messages get a reply within one working day.
Where to write
Three routes, two inboxes, both read by a person.
Generalinfo@bokful.com
Anything at all — bookings, accounts, or a question about the product. A person reads it.
Legal, privacy and datainfo@bokful.com
Terms, the privacy policy, and requests to see, correct, export or delete your data. Same inbox, flagged on arrival.
Data requests (access, correction, export or deletion) are answered within one month, free, as the privacy policy states.
By country
Kuala Lumpur, MalaysiaWrite in English and Bahasa Melayu · Monday to Friday, 9:00–18:00 MYT · Registered company details published before launchOpen
Warszawa, PolandWrite in English and Polish · Monday to Friday, 9:00–17:00 CET · Registered company details published before launchOpen
Doha, QatarWrite in English and Arabic · Sunday to Thursday, 9:00–17:00 AST · Registered company details published before launchOpen
What we do not have yet
There is no phone line and no live chat yet. Both are worth having and neither exists, so this page does not imply otherwise: email and the form above are the only channels, and they are read by a person inside one working day.
Confirmations and reminders are sent from noreply@bokful.com. Nobody reads that inbox: a reply to it goes nowhere. Anything you want answered goes to one of the addresses above.