Terms of Service

The business sets its own prices, durations, staff, policies and opening hours. Bokful does not set them and does not verify them beyond what these terms require.

Bokful does not endorse any business and makes no promise about the quality of a service performed off the platform.

Where a business tells you something that contradicts its Bokful page, the page is what you booked.

You must be at least 16, and old enough to enter a binding contract where you live, and old enough for any age-restricted service you book.

You are responsible for activity under your account and for keeping your sign-in secure.

One person, one account. An account may not be sold, shared, or used to book on behalf of someone who has not agreed to these terms.

Each business sets how far ahead its diary is open: 30 days by default, and it can raise that up to the platform ceiling. Nothing can be booked in the past.

A business may need to move or decline a booking: illness, equipment, staff. Where it does you are told, you are offered an alternative where one exists, and you owe nothing for a booking that did not happen.

A booking left unresolved is cancelled automatically overnight rather than left hanging, and you are emailed when that happens.

Anything you tell a business to let it serve you safely, such as an allergy, a medical note or a preference, is passed to that business and to nobody else.

Bokful adds no fee to what a business charges you. Booking through Bokful costs a client nothing.

The whole price is settled with the business, by whatever means that business accepts.

Bokful stores no card number, expiry date or security code, because it takes no payments. There is no payment record of any kind in a Bokful account.

A refund is the business’s decision under its own policy and is arranged directly with the business, except where the law requires otherwise.

Bokful charges no cancellation fee and no no-show fee, and has no mechanism to collect one. Anything a business asks of you after a late cancellation is between you and that business.

A missed appointment is recorded against your record with that business, so a business can see its own history with you. It is not shared with any other business and is not a platform-wide mark.

Moving a booking carries the terms you agreed across to the new time, where the business allows moves.

If a business cancels, you owe it nothing, whatever its own policy says. No money passes through Bokful, so there is nothing for Bokful to refund.

A charge you believe is wrong is raised with the business first. Write to us and we will help you reach a person there.

You may not copy, reproduce, imitate, adapt, translate, decompile, disassemble or reverse engineer any part of the platform or its interface, and you may not create a derivative of it.

You may not scrape the platform or systematically extract its data, listings or content, by hand or by machine, and you may not access it with an automated tool, a crawler or a script without our written permission.

You may not use Bokful, including a trial account, a beta account or an account opened for the purpose, to build, train, benchmark or inform a competing product or service.

You may not circumvent, disable or probe any access control, rate limit or security measure, and you may not resell, sublicense, rent, lend or share your access with anyone else.

You may not remove, obscure or alter any notice of ownership, authorship, trade mark or licensing anywhere on the platform or in anything you are given access to through it.

Opening an account in order to study, copy or replicate the platform is a material breach of these terms, whatever else that account is used for.

Where this section is breached we may suspend or close the account immediately and without notice, and we reserve every remedy available at law, including injunctive relief and a claim for damages and for our costs.

This section survives the closing of your account, by you or by us, and it applies to anything you took from the platform while you had access to it.

What you write stays yours. A note you add to a booking is yours, and you grant Bokful only the permission it needs to run the service and pass that note to the business you booked.

If you send us feedback or an idea about the product, we may use it to improve Bokful without owing you anything for it and without it giving you any claim on what we build.

Bokful is not responsible for the performance of a service by a business, for its premises or staff, or for anything agreed between you and a business outside the platform.

Neither side is liable for loss it could not reasonably have foreseen.

You pay Bokful nothing and no money passes through Bokful, so where Bokful is liable to you for a booking that liability is limited to the price of the booking concerned, except for the matters in the summary above, which are not limited.

Your statutory consumer rights sit alongside this section and are unaffected by it.

You may ask us to close your account at any time, by writing to the address at the foot of this document. There is no self-service closure button yet, and its absence changes nothing about the request. Bookings already made are honoured or cancelled with notice, never dropped silently.

Bokful may suspend or close an account that breaches these terms, that is used fraudulently, or where the law requires it. You are told which, and you can respond to a person.

Sections meant to survive, such as liability, intellectual property and governing law, continue to apply after closure.

If one part of this document is unenforceable, the rest still stands.

Bokful may transfer these terms as part of a transfer of its business; your rights are unaffected. You may not transfer yours.

Notices to you go to the email address or phone number on your booking or account; notices to us go to info@bokful.com.

These terms, plus the Privacy Policy and any policy they reference, are the whole agreement between us on their subject.

Neither side is in breach for a failure caused by something genuinely outside its control.